Luxe Family - Travel

Frequently Asked Questions (FAQ)

If you don't find the answer you are looking for about your dream luxury pregnancy or baby friendly spa holiday, contact us on info@luxefamilytravel.com


Frequently Asked Questions (FAQs)

General Questions
Payment Related Questions
  • What is included in the cost of my holiday? Are flights included?

    Flights are not included in the cost of your holiday as we sell offers put together by the hotels at a fixed price. However, we can help you through our preferred licensed suppliers upon request.

  • How is my money protected?

    Luxe Family - Travel acts as agent only and therefore you will have a contract with those providers (hotels, tour operators) who will be responsible for providing your holiday services as planned and booked. When booking with Luxe Family - Travel, as soon as we receive payment from you we send the money to the provider, so in the unlikely case that we go out of business, your holiday is booked and paid.

  • How may I pay for my booking?

    Through PayPal we accept payment from all major credit and debit cards, as well as bank accounts around the world. Cheques payable to Luxe Family Ltd are also accepted and should be sent to our registered address: 22 Westview Road, Warlingham, Surrey, CR6 9JD, UK. Bank transfers to our business bank account are another valid payment method. For further details, please, contact us on info@luxefamilytravel.com or call us on +44 (0)20 8144 3939 Monday to Friday from 9 am to 6 pm London time (GMT). Alternatively you can fill in our Contact Us form.

Booking Confirmations, Refunds and Cancellations
  • How do I know my reservation is confirmed?

    When booking a featured Luxe Family offer, after checking availability with the hotel we will send you an email confirming you've completed your booking and an invoice. We will also proceed to charge your credit card unless you prefer to pay by cheque or bank transfer. This process usually takes 24 hours but in some occasions it may take up to 48 hours. You may need to add our website to your "allowed" senders list to receive confirmation emails and information regarding future bookings. 

  • What happens if I need to change or cancel my trip? Will I get my money back?

    We don’t charge for changes or cancellations to your booking. However, each of the hotels and resorts have their own policies and these will be applied to your booking. We will credit your payment card or bank account, depending on the payment method you used,  subject to the property's cancellation policy. If you need further clarification on this matter, please contact us on info@luxefamilytravel.com or call us on +44 (0)20 8144 3939 Monday to Friday from 9 am to 6 pm London time (GMT). Alternatively you can fill our Contact Us form.

Insurance
  • Are you insured?

    We are insured by XL London Market Ltd and our policy number is B1053BA11028 368.